Shipping and delivery
Shipping and delivery
Every print is made to order in Cape Town by Orms Print Room after you pay, then packed and sent straight to you.
How long it takes
| Made and packed | Delivery | Total, usually | |
|---|---|---|---|
| Unframed print, South Africa | 3 working days | 2 to 4 working days | 5 to 7 working days |
| Framed print, South Africa | 7 to 10 working days | 2 to 4 working days | 9 to 14 working days |
| Unframed print, Switzerland and EU | 3 working days | 4 to 6 working days | 7 to 9 working days |
| Unframed print, United States | 3 working days | 10 to 14 days | about 3 weeks |
Working days are Monday to Friday, not counting South African public holidays. Remote areas can take a day or two longer. If your order hasn't arrived within 30 days of payment, you can cancel it for a full refund.
Delivery in South Africa
Free, and already included in the price. Prints travel rolled in a sturdy tube or, if framed, in a box, by The Courier Guy to your door. When your parcel leaves, I email you a tracking link. The courier may phone you on the day, so please give a number you'll answer.
Please give a delivery address where someone can receive a parcel during working hours. A work address is often easiest.
Delivery outside South Africa
I deliver unframed prints to Switzerland, the European Union and the United States. Framed prints are delivered inside South Africa only. If you're somewhere else, email me and I'll see what I can do.
International parcels go rolled in a tube, booked through TUNL, with tracking: UPS to Switzerland and the EU, and TUNL's own economy service to the US.
| To | Delivery, including import duty and tax |
|---|---|
| European Union | about €75 |
| United States | about $25 |
You pay in rand at checkout, so the amount in your own currency depends on the day's exchange rate.
The delivery fee is added at checkout before you pay. Import duty and tax are paid by me when the parcel is sent, so there's nothing more to pay when it arrives.
If something goes wrong on the way
Until the print is delivered to you, it's my responsibility.
- Damaged in transit: take a photo of the print and the packaging, keep the packaging, and email me. I'll reprint it or refund you, your choice. See Returns and faulty prints.
- Lost: if the tracking stops moving or the parcel doesn't arrive in the time above, email me. I'll chase the courier, and if it's lost, I'll reprint it or refund you, your choice.
- Wrong address or no one to receive it: if a parcel comes back to Orms because the address was incomplete or nobody could receive it after the courier's attempts, I'll get in touch and we'll arrange a second delivery. We'll agree on the cost of it before it goes out.
Questions
Email [email protected] with your order number.